mystery shopper programs for hotels

Global Hospitality Consulting Services

Elevate Guest Experiences, Streamline Operations, and Ensure Compliance Worldwide

Hospitality businesses in 30+ countries trust CodeCraft Advisory to identify service gaps, train staff, and maintain compliance—so you can focus on delivering unforgettable guest experiences.

Our Hospitality Consulting Solutions

1. Mystery Shopper & Quality Audits

Problem Solved: “You can’t improve what you don’t measure.”

  • Undercover evaluations by hospitality veterans
  • Custom scorecards (cleanliness, service speed, brand standards)
  • GDPR-compliant reporting with actionable insights
    Case Study: “Luxury resort chain increased guest satisfaction scores by 35% in 6 months.

2. Staff Training & Certification

Problem Solved: “Inconsistent service damages your reputation.”

  • Interactive workshops (front desk, housekeeping, F&B)
  • Accredited certification programs
  • Multilingual training materials
    Example: “Boutique hotel reduced staff turnover by 50% after our leadership training.

3. Hospitality Compliance & Safety

Problem Solved: “Avoid costly fines and shutdowns.”

  • EU/US/ASEAN regulatory audits
  • Health & safety protocol development
  • Licensing support (alcohol, entertainment, outdoor seating)
    Client Result: Restaurant group saved $120K in potential fines with our pre-inspection audit.
  • Why Choose CodeCraft Advisory?

4. Hospitality Recruitment & Staffing Solutions

Problem Solved: Great service starts with great people—but finding and retaining them is harder than ever.

Our Recruitment Services Include:

🔹 Executive Search for Hospitality

  • GM, F&B Director, Head Chef placements
  • Rigorous vetting (background checks, skills assessments)

🔹 Bulk Staff Hiring

  • Front desk, housekeeping, waitstaff recruitment
  • Multilingual candidate pipelines (EU, Middle East, Asia)

🔹 Cultural Fit Matching

  • Personality assessments aligned to your brand values
  • Trial shifts to evaluate real-world performance

🔹 Retention Programs

  • Onboarding systems to reduce 90-day turnover
  • Career path development plans

Why Choose CodeCraft Advisory?

✅ Global Expertise – Protocols tailored to local cultures (Middle East, Europe, Asia-Pacific)
✅ Hospitality Veterans – Team with 15+ years in 5-star hotels, cruise lines, and resorts
✅ Data-Driven – Metrics-based improvement plans
✅ End-to-End Support – From assessment to implementation

Our Process

  1. Discovery Call – Understand your challenges (Free)
  2. Custom Assessment – On-site/virtual evaluation
  3. Action Plan – Prioritized recommendations
  4. Implementation – Training, tools, and support
  5. Follow-Up – Quarterly reviews

At CodeCraft Advisory, we help hospitality businesses worldwide deliver exceptional guest experiences while maximizing efficiency and compliance. Our tailored consulting solutions—including mystery shopping programs, staff training, operational audits, and recruitment strategies—are designed to address your unique challenges. Whether you’re a boutique hotel, restaurant group, or tourism operator, we provide data-driven insights and actionable plans to improve service quality, streamline operations, and reduce risks—all while keeping your brand values at the core.

With 15+ years of industry expertise, we go beyond generic advice to offer practical, hands-on support. From implementing GDPR-compliant mystery shopper programs to scalable staff training and retention systems, we ensure measurable results. Our global perspective means we adapt best practices to local cultures, regulations, and market demands, giving you a competitive edge. Partner with us to transform challenges into opportunities—because in hospitality, excellence isn’t just a goal, it’s your reputation.

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